Frequently Asked Questions
|Downed power lines
||Power line noises
limbs into lines
||Street light not
Q: How do I arrange for a meter
to be removed if I am replacing my siding?
A: Do not remove the meter yourself. Call the Electric
Line Division at 419-468-5520 between the hours of 7:00 a.m. - 3:00 p.m. Monday
Q. What do I
have to do if I am upgrading or changing my electric service?
A: Call the Electric Line Division between 7:00
a.m.-3:00 p.m. at 419-468-5520 between the hours of 7:00 a.m. - 3:00 p.m.,
Monday through Friday. A permit is required before you are upgrade
your service. The new meter base must be purchased from the Electric Line
Division. The installation of a disconnect is required whenever there is
a change to the outside service. An inspection is required before you
start your job.
Q: Who do I call to
limbs interfering with electric lines?
A: Call the Electric Line Division at 419-468-5520 between the
hours of 7:00 a.m. - 3:00 p.m. Monday through Friday.
Q. How do I report a
street or traffic
light not working?
A: Call Electric Line Division at 419-468-5520 between the hours
of 7:00 a.m. to 3:00 p.m. After these hours call the Galion Police Dept. at
Q: Can I
a Christmas Tree?
A: Yes, just call 419-468-5520 and we will put you on the list.
Q. What is a
disconnect or main
breaker? How do I use it?
Q: What do I do if I see
downed power lines?
A: A disconnect or main breaker is used to cut off power to
your entire home. In an emergency, such as during an appliance fire or
while rescuing a person from household electrical shock, cut off the power to
your house at the disconnect or main breaker. If it is faster for you to
access your circuit breaker panel or your fuse box, turn all the breakers off
or unscrew all the fuses to cut off power to the house. Please refer to the
Electric Line guidelines for installing the
A: Most overhead power lines are not insulated.
When lines from a utility pole fall to the ground, always assume they
are energized and dangerous. Energized lines can be deceiving by
appearing lifeless and harmless but DO NOT touch the lines! Stay a safe
distance away (50 feet or more)! See our
storm safety page for more
important information on downed lines. If someone is in
contact with a fallen line, don't try to rescue them because you risk
becoming a victim yourself. Warn others to stay away and call 911 for
Q: What if the
line is touching the car while I'm in it?
A: A car touching a downed line will become
energized. Remain where you are, if possible, and wait for help.
If you must get out of the car because of fire or some other hazard,
jump free of the car so that your body clears the vehicle before
touching the ground. DO NOT STEP OUT OF THE CAR. Once you clear
the car, shuffle at least 50 feet away, with both feet on the ground as
described above. See our
storm safety page for more important information on downed lines.
Q: How do I handle an
A: There are two classifications of electric shock -
low voltage and high voltage:
Q: How do I handle
Low voltage (household)
- Call for emergency medical help immediately by dialing 911.
- Determine if the person is still in contact with the circuit or
power source. If the person is in contact, assume the circuit is still
- Turn off the power at your fuse box or circuit breaker panel.
If you can't turn the power off, use a dry piece of wood, a plastic or
wooden broom, or dry leather clothing to separate the victim from the
- Never attempt to remove a person from an energized circuit with
your bare hands!
- Once the victim is free, if they are not breathing or does not
have a heartbeat, start CPR immediately; the victim is probably in
cardiac arrest. (DO NOT ATTEMPT CPR IF YOU DON'T KNOW THE CORRECT
- If the victim is conscious, keep them seated and quiet. Take
the victim to the hospital for testing and observation or call 911.
High Voltage (outdoor)
- If a person is in contact with a power line, assume the line to be
energized and dangerous.
- DO NOT attempt to use an insulating device to free the person from
the power line.
- Stay clear and warn others to keep away (50 feet or more).
- Call immediately for emergency medical help by dialing 911.
- Call your electric utility company.
A: Always be prepared. Keep a multi-purpose, type
"ABC" (type "C" for electrical fires) fire extinguisher nearby.
Mount the fire extinguisher in plain view near an escape route and away
from potential fire hazards such as heating appliances. Review
the manufacturer's instructions and know how to use the extinguisher
prior having an emergency.
If there is a fire:
Q: How do I prevent an
electrical "dig-in" when excavating on my property?
- Make sure everyone has left or is leaving the house before
attempting to fight a fire.
- Don't fight the fire if the fire could block your escape
- Call 911 for help even if the fire seems small and you think you
can put it out.
- If the fire is confined to an appliance, electrical cord, outlet,
or switch, shut off the power by opening your main breaker or
disconnect, which is usually located near the electric meter. If
it is faster, shut off the circuit breakers at your electric service
panel or unscrew the fuses at the fuse box. Do this only if you can do
so without endangering yourself.
- NEVER USE WATER on an electrical fire! Water can carry the
electricity back to you and you could receive a deadly shock.
- Use your multi-purpose or "C" fire extinguisher to put out the
fire. If you manage to put out the fire, have the firefighters check
to be sure the fire is not smoldering out of plain sight.
A: Before excavating always call OUPS at
1-800-362-2764 if you are in Ohio. Do not dig until all utilities
have located and marked the lines. If there is pad-mounted
electrical equipment near the work area, then it is a good indication
that underground lines exist. You must contact OUPS first. To
prevent delays, your electric utility will require at least 72 hours
notice. There is no charge for this service.
Q: What do I do if I
damage an underground electric line?
Q: What do I do if I
hear noises or sounds coming from power lines and transformers?
A: If an underground power line is damaged
during excavation, warn others to keep away and call for your electric
utility company or 911 immediately. If an underground power line
is damaged when excavating with a backhoe or other mechanical
equipment, the operator should remain on the equipment or vehicle until
the equipment can be moved and cleared from the power line. If
the operator must get off because of fire or some other hazard, the
operator must jump free rather than step off the equipment. The
operator should never step down or simultaneously touch the ground and
equipment that is in contact with the power line.
A: Most sounds and noises such as static or humming
noises are normal. However, if you hear unusual sounds such as an
explosion from the power lines or transformers, please call your
electric utility office immediately.
Q: If my home becomes
flooded, when are the electrical outlets safe to use?
A: You should have your electrical system inspected
by a licensed electrician after a flood. Have the electrician visually
inspect your system and perform tests to determine any deterioration in