NOTICE: Bills were sent out on December 4. Many customers have still not received a bill in the mail. You can see your account balance by logging in to your online account. You can also call the Utility Office to confirm your balance, but please note they are receiving a high volume of calls.
The Utility Office is responsible for meter reading, billing, collections and customer service for over 6,000 accounts for the following utility services: electric, water, sewer and storm sewer. The Utility Office is located at 115 Harding Way East, just east of the main square. Our hours of operation are 8:00 a.m. to 4:00 p.m., Monday through Friday.
Bills are mailed by the 5th business day of each month with a due date of the 21st of the month. Your bill includes meter and consumption information used to calculate utility charges. In addition, your utility bill contains 13-month graphs to illustrate your usage patterns for electric and water service. Enclosed with each bill are a remittance stub and a return payment envelope.
Our trained Administrative Clerks are available to assist you with questions, issues and concerns you may have regarding your electric, water, sewer or storm sewer. With the use of our customer information system, they are able to quickly look at your utility account to discuss charges, payments or other aspects of your account history. If you need to discuss options to resolve your account balance, our administrative clerks will be happy to assist you in working out a payment plan.
You are urged to contact our administrative clerks if you suspect a problem with your electric or water meter or your utility service in general. Our meter readers are available to investigate your concern and will advise you of the findings and resolutions.